Privacy policy
How LinkedLeads handles personal data — yours as a customer, our website visitors', and that of the prospects our customers collect through the product.
Effective: {{LEGAL_TBD}}
Who we are
LinkedLeads is operated by {{LEGAL_TBD}}, a company registered in England and Wales under company number {{LEGAL_TBD}}, with its registered office at {{LEGAL_TBD}}. We are the data controller for the personal data described in this policy, except where it says otherwise.
Our registration with the Information Commissioner's Office is {{LEGAL_TBD}}.
For anything about this policy, or to exercise any of the rights below, write to [email protected].
Data we collect about you
When you have an account
- your name, work email address and, if you give one, your company name;
- billing details — our payment provider handles card numbers; we do not store them;
- the LinkedIn accounts you connect, and the credentials or session tokens needed to act on your behalf;
- your content: lead lists, message templates, campaign settings and pipeline data;
- records of your use of the product, for support and for keeping the service working.
When you visit this website
- server logs including IP address, browser and pages requested, kept for security and diagnostics;
- analytics data, if you consent to it — see the Cookie policy.
When you contact us
- the content of your message and anything you attach to it, so we can answer and keep a record of the conversation.
Data about prospects
This is the part of the product that handles personal data about people who have no relationship with us. It deserves to be stated plainly.
When you use LinkedLeads to import profiles and run outreach, you decide who is collected, why, and what is sent to them. That makes you the controller of that data. We process it on your behalf, as your processor, and only to run the service you have asked for.
As controller, you are responsible for:
- having a lawful basis for collecting and messaging those people — under UK and EU GDPR, legitimate interest is the basis most often relied on for B2B outreach, and it requires you to have weighed it and to be able to show that you did;
- telling people how you got their data when you first contact them, and honouring their rights if they ask;
- responding to objections and requests to erase, which you can action in the product;
- the content of what you send.
We do not use prospect data for our own purposes. We do not sell it, share it between customers, pool it into a dataset, or use it to train models.
Our processing terms with you, and the sub-processors we rely on, are set out below and in our agreement with you.
Why we use it, and on what basis
- To provide the service you have subscribed to — because we need to, to perform our contract with you.
- To take payment and keep financial records — contract, and our legal obligations.
- To provide support and respond to you — contract, and our legitimate interest in running the service well.
- To keep the service secure and investigate misuse — our legitimate interest in protecting it and our customers.
- To send service messages about your account, billing or outages — contract.
- To send product or marketing email — your consent, which you can withdraw at any time from any such email.
- To measure how the website is used — your consent, given through the cookie banner.
- To meet legal and regulatory obligations — legal obligation.
Where your data is held
Customer and prospect data is stored on infrastructure in the European Union.
Some of the providers above operate outside the UK and EU. Where data is transferred, we rely on the UK's adequacy regulations, the UK International Data Transfer Addendum to the EU Standard Contractual Clauses, or an equivalent safeguard, so that the protection travels with the data.
How long we keep it
- Account and content data: for as long as your account is open, then for {{LEGAL_TBD}} after closure, after which it is deleted.
- Billing records: for six years, to meet UK accounting and tax requirements.
- Support correspondence: for {{LEGAL_TBD}}.
- Server logs: for {{LEGAL_TBD}}.
You can delete prospect data from your workspace at any time, and export what you want to keep before closing an account.
Your rights
Under UK and EU data protection law you can ask us to:
- give you a copy of the personal data we hold about you;
- correct it if it is wrong;
- delete it, where we have no continuing reason to keep it;
- restrict or object to how we use it, including any use based on legitimate interest;
- provide it in a portable form, or send it to another provider;
- stop sending you marketing, which you can also do from any marketing email.
Write to [email protected] and we will respond within one month. There is no charge unless a request is repetitive or excessive.
If you are a prospect rather than a customer — someone contacted through LinkedLeads by one of our customers — that customer controls your data, and your request is best directed to them. Contact us and we will help you identify and reach them.
You can complain to the Information Commissioner's Office at ico.org.uk, or to your local supervisory authority in the EU. We would rather hear from you first.
Security
We protect data in transit and at rest, restrict access to those who need it to do their jobs, and review that access. Connected LinkedIn credentials are stored encrypted.
No service can promise perfect security. If a breach affects your data and is likely to present a risk to you, we will tell you and the ICO within the time the law requires.
Children
LinkedLeads is a business product and is not intended for anyone under 18. We do not knowingly collect data about children, and will delete it if we learn we have.
Changes to this policy
We update this policy as the product and the law change. Material changes will be notified by email or in the product before they take effect. The date at the top shows when it last changed.