Terms of service

LinkedLeads is a web platform, working with a Chrome extension and accessible at https://app.linkedleadsapp.com (the "Platform"). These terms and conditions define the relationship between us and Users — all natural persons or legal entities having access to the Platform.

LinkedLeads is operated by {{LEGAL_TBD}}, a company registered in England and Wales under company number {{LEGAL_TBD}}, with its registered office at {{LEGAL_TBD}}. In these terms, "we", "us" and "our" mean that company, and "you" and "the User" mean the person or organisation using the Platform.

Creating an account, starting a free trial, or continuing to use the Platform means you accept these terms. If you are accepting on behalf of an organisation, you confirm you are authorised to bind it. You must be at least 18 years old to use the Platform.

1.1 Reserved access

Access to the Platform is restricted to natural persons or legal entities holding an access to the Platform. That access follows from a subscription purchased by an organisation under a contract with us.

We reserve the right to suspend or refuse access to the Platform to one or more Users.

1.2 Creating an account

Creating an account requires logging in through the use of a personal LinkedIn account. The email address you give must be accurate, up to date and complete.

You are responsible for keeping your credentials confidential and for everything done through your account. You must report any unauthorised use of your account, or any breach of confidentiality, without delay.

Each User can create only one account, corresponding to their LinkedIn account. You confirm that you are entitled to use each LinkedIn account you connect, and that connecting it does not breach any agreement you have with a third party or an employer.

2.1 Right of access to the Platform

We grant you a limited, revocable, non-exclusive, non-transferable right of access to the Platform on a strictly personal basis. That right lasts as long as your subscription is active and does not extend to reselling the Platform, sublicensing it, or making it available to anyone outside your organisation.

Use of the Platform requires an internet connection and a Chrome browser with the "Linked Leads, Linkedin Automation and CRM" extension installed from the Chrome Web Store. It is optimised for a screen resolution of 1280×768 pixels and for the latest versions of Chrome. We do not guarantee that it will work correctly in other configurations.

The extension connects your LinkedIn session. Once connected, automated actions run from our infrastructure rather than requiring the browser to be left open.

2.2 Obligations of Users

Users undertake to refrain from:

• transmitting, publishing, distributing, recording or destroying any Content in breach of these terms or of the law;
• disseminating data, information or content of a defamatory, insulting, obscene, offensive, violent or inciting to violence nature, or of a political, racist or xenophobic nature;
• referencing or creating links to any content or information available from the Platform;
• using the Content or any data present on the Platform in order to offer a service considered, at our sole discretion, as competitive with LinkedLeads;
• selling, exchanging or monetising any Content without our express written consent, including republishing data extracted through the Platform as a dataset or list product;
• reverse engineering, decompiling, disassembling, deciphering or otherwise attempting to obtain the source code of the Platform;
• using software, manual or automated devices, coding robots or other means to access, explore, extract or index any page of the Platform;
• endangering or attempting to endanger the safety of the Platform, including any attempt to monitor, scan or test the vulnerability of a system or network;
• counterfeiting or using the products, logos, brands or any other element protected by our intellectual property rights;
• simulating the appearance or operation of the Platform, for example by using a mirror effect;
• disrupting the Platform's services, directly or indirectly, or imposing a disproportionate burden on its infrastructure;
• circumventing the rate limits, randomised delays or safety controls built into the Platform;
• collecting or processing personal data without a lawful basis for doing so, or impersonating another person or organisation.

Users undertake to use the Platform in a fair manner, in accordance with its professional purpose, the applicable legal and regulatory provisions, these terms and current usage.

We may suspend or close an account that breaches this article. Where the breach is serious or repeated, we may do so without notice.

The entire content of the Platform, excluding data uploaded directly or indirectly by Users (the "Content") — including designs, texts, graphics, images, videos, information, logos, button icons, software and audio files — belongs to us and our partners.

Any representation, reproduction or partial or total exploitation of the Content, by any process whatsoever, without our prior written authorisation, is strictly forbidden and could lead to legal proceedings.

The data you put into the Platform — your lead lists, message templates and pipeline data — remains yours. We do not sell it, and we do not use it to build products for anyone else. Feedback you send us about the product may be used freely, without obligation or payment to you.

All personal data available to us is collected lawfully and fairly. Our Privacy policy explains what we handle and on what basis, and forms part of these terms.

For the personal data of account holders — the people who sign in and use the Platform — we are the controller within the meaning of the UK GDPR and Regulation (EU) 2016/679.

For personal data about your prospects, which you collect and process using the Platform, you are the controller and we act as your processor. We process it only on your documented instructions. You are responsible for having a lawful basis for that processing, for honouring the rights of the people whose data you collect, and for the content of the messages you send.

Where we rely on the platform vendor that operates the underlying software, that vendor acts as our sub-processor and is bound by equivalent obligations.

5.1 Content of the Platform

We do not control the content of the Platform that is provided by Users through LinkedIn. Consequently, we give no guarantee as to that content.

We have no general obligation to monitor the data and content provided by Users, nor any obligation to delete content that does not appear to be clearly illicit. We may in any case delete obviously illicit content and suspend or close without delay the account of the User concerned.

We do not guarantee that a User's use of the Platform will not infringe the rights of third parties.

5.2 Use of the Platform

Our role is limited to the technical provision of the Platform. We remain a third party to acts concluded by Users following their use of the Platform, and are not liable for the consequences of such acts in any capacity whatsoever.

Users are reminded that data they publish and information they share may be captured and used by other users through LinkedIn. We do not guarantee that ownership of that data will be respected.

The User must ensure that data is sent to the Platform successfully, and may not hold us responsible on any grounds whatsoever for the non-receipt or loss of data transmitted.

We do not guarantee uninterrupted or error-free operation of the Platform, and are not liable for any interruption of access due to maintenance operations, updates or technical improvements. We develop the product continuously, so features may be added, changed or withdrawn; where we withdraw something you materially rely on, we will give reasonable notice.

We do not exclude or limit our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, we shall under no circumstances be liable for any indirect or unforeseeable loss or damage suffered by the User or any third party, including any lost profit, unfortunate investment, inaccuracy or corruption of files or data, damage to image or business, loss of turnover or profit, loss of clientele or loss of chance. Our total liability in any twelve-month period is limited to the amount you paid us for the Platform in that period, and our prices are set on the basis of that limit.

We are not liable for any delay or non-performance of this contract justified by a case of force majeure.

5.3 LinkedIn and Sales Navigator

LinkedLeads is not affiliated with, endorsed by, or connected to LinkedIn Corporation. LinkedIn is a third-party platform with its own terms, and your use of it is governed by your agreement with LinkedIn, not by us.

Some features work better with a LinkedIn Sales Navigator subscription, which raises your daily import ceiling. Subscribing to LinkedLeads does not imply the provision of a Sales Navigator licence, which you buy separately from LinkedIn.

Users should understand that use of the Platform may lead to a violation of LinkedIn's terms of service, and that LinkedIn has the authority to limit, suspend or terminate a User's LinkedIn account. We pace actions with randomised delays and stay inside the daily limits LinkedIn publishes, but we cannot be held responsible for any consequence — restriction, limitation, action, downtime or slowdown — arising from LinkedIn's documentation, technical problems, initiatives or enforcement of its own terms of use. Those limits attach to the LinkedIn account rather than to our software, so running another automation tool on the same account at the same time increases the risk.

Free trial

Every plan begins with a 15-day free trial with full access to the features of that plan. No payment card is required to start one. A trial converts to a paid subscription only if you choose to subscribe.

Subscription and renewal

Paid features of the Platform require a subscription. Charges match the pricing tier displayed at the time you subscribe. Subscriptions are billed monthly or annually in advance, and payments are billed automatically. Plans renew automatically at the end of each period unless you cancel before it ends.

The Essential and Pro plans are charged per connected LinkedIn account. Adding an account during a billing period changes what you pay from that point.

Invoices are available on the Subscription page of your account.

Price changes

We may change our prices. If we do, we will give you at least 30 days' notice before the change applies to your subscription, and it will take effect at your next renewal rather than mid-period.

Failed payment

If a payment fails, we may suspend access until it is resolved. We will tell you before suspending.

You can cancel at any time from your account. Cancelling stops the next renewal; access continues until the end of the period you have already paid for, and we do not pro-rate a partial period.

14-day refund

Within 14 days of your first payment on a subscription you can ask for a full refund of that payment, whatever the reason, and we will give it. The 14 days run from the date the payment is taken. It applies to every plan, monthly or annual, and to every customer — whether you are buying as a business or as an individual.

To claim it, email [email protected] from the address on the account before the 14 days are up. We refund to the original payment method, normally within 14 days of agreeing it.

After the 14 days

Later payments are not refundable, and neither are renewals: the refund window attaches to your first payment on a subscription, not to every payment on it. You can still cancel at any time, and access continues to the end of the period you have paid for.

UK consumer law gives consumers a statutory right to cancel a distance contract within 14 days, and nothing in these terms removes it. The refund above is deliberately offered on the same terms to business customers, who would not otherwise have that right.

You may stop using the Platform at any time by cancelling your subscription.

We may suspend or terminate your access if you breach these terms, if your use puts the Platform or other customers at risk, or if we are required to by law.

On termination your right to use the Platform ends. You should export anything you want to keep before that point; we may delete your data after a reasonable period, as set out in the Privacy policy.

Our computer systems and files constitute proof of the relationship between us and the User.

We may validly produce, in the context of any procedure and for the purposes of proof, data, files, programs, recordings or other elements received, issued or stored by means of those systems.

The fact that any of the provisions of this contract is or becomes illegal or unenforceable shall in no way affect the validity or enforceability of the remaining provisions.

Our failure to enforce a provision at any time is not a waiver of our right to enforce it later.

We may update these terms as the product and the law change. If a change materially affects your rights, we will tell you by email or in the product before it takes effect, and continuing to use LinkedLeads after that date means you accept the updated terms.

The date at the top of this page shows when it last changed.

This contract, and any dispute or claim arising out of or in connection with it, shall be governed by the law of England and Wales.

The courts of England and Wales have exclusive jurisdiction, and proceedings are to be brought in London. Commercial claims of this kind are heard by the Commercial Court, part of the King's Bench Division of the High Court of Justice, sitting at the Rolls Building in London.

Before starting proceedings, either of us may propose mediation or another form of alternative dispute resolution. Neither of us is obliged to accept.

If you are a consumer resident in Scotland or Northern Ireland, you may bring proceedings in the courts of the country you live in, and nothing in this article removes that right.

Questions about these terms can go to [email protected], or to our registered office at {{LEGAL_TBD}}.